7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
https://www.tiktok.com/@radiocapsa
https://www.instagram.com/Radiocapsa/
https://capsa.tn/
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Le personnel en charge des requêtes du public – principalement la directrice de la radio, l’équipe de coordination et les animateurs – répond par les moyens suivants :
Par email : via l’adresse officielle contact@capsa.tn
Par messages privés sur les réseaux sociaux : Facebook, Instagram, TikTok
Par téléphone : pour les cas urgents ou les retours directs d’auditeurs
À l’antenne : certains commentaires ou préoccupations font l’objet de réponses dans des émissions interactives ou de rubriques spécifiques (par exemple : Capsa News ou À La Une)
Lors d’événements publics ou cafés citoyens organisés régulièrement dans la région
Nous assurons également un suivi personnalisé, et les retours du public peuvent déboucher sur :
Des rectifications ou clarifications à l’antenne ou en ligne
Des réponses écrites
La prise en compte de suggestions dans la programmation
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.
Does the Media Outlet have a department or a single person who is responsible for customer service?
YesWhat are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?
Fonction : Directrice de Radio Capsa FM / Coordinatrice des projets
Adresse postale : Radio Capsa Fm Rue Kilani Metoui, Gafsa 2100, Tunisie
Téléphone : +216 97 745 796
Email professionnel : houda.jouini@capsa.tn
Adresse générale de contact : contact@capsa.tn