Media Outlet Tribunbengkulu.com Date of first publication 30/01/2025 Date of Latest Change 06/03/2025

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

Facebook: https://www.facebook.com/tribunbengkulu
Instagram: https://www.instagram.com/Tribun_Bengkulu/
Tiktok: https://www.tiktok.com/@tribunbengkulu.com?lang=id-ID

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

TribunBengkulu.com provides several ways for its staff to communicate back to the public regarding queries or concerns. They actively engage with the public through social media platforms like Facebook, Twitter, and Instagram, where users can send direct messages to receive quick responses. Additionally, the public can reach out via email or physical letters, and the media outlet typically offers an email address for feedback or inquiries. For those who prefer face-to-face communication, visitors can go to their office at Jl. KZ Abidin II, Mega Mall Bengkulu, to ask questions or discuss concerns directly with the staff. These options ensure that TribunBengkulu.com stays accessible and responsive to its audience.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

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