The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

15/09/2025

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet Český rozhlas Date of first publication 11/08/2025 Date of Latest Change 08/09/2025

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

All social media accounts mentioned in section 1.4 of this Questionnaire can be used directly to contact CRo.

For reference, they are listed again below:
Facebook
https://www.facebook.com/CRoBrno
https://www.facebook.com/cbrozhlas
https://www.facebook.com/Cro.Ddur
https://www.facebook.com/CRoDvojka
https://www.facebook.com/rozhlashradec
https://www.facebook.com/crojazz
https://www.facebook.com/rozhlasvary
https://www.facebook.com/liberec.rozhlas
https://www.facebook.com/rozhlasolomouc
https://www.facebook.com/RozhlasOstrava
https://www.facebook.com/rozhlaspardubice
https://www.facebook.com/rozhlasplus
https://www.facebook.com/CRoPlzen
https://www.facebook.com/radio.praha/
https://www.facebook.com/radiojuniorcz
https://www.facebook.com/radioprague
https://www.facebook.com/croradiowave
https://www.facebook.com/radiozurnal
https://www.facebook.com/crostrednicechy
https://www.facebook.com/sever.rozhlas
https://www.facebook.com/CRoVltava
https://www.facebook.com/ceskyrozhlasvysocina
https://www.facebook.com/CRoZlin
https://www.facebook.com/iROZHLAS.cz
https://www.facebook.com/CRoPohoda
https://www.facebook.com/radiozurnal.sport

Instagram
https://www.instagram.com/radiopraha/
https://www.instagram.com/radiojunior_cro
https://www.instagram.com/radio_prague
https://www.instagram.com/croradiowave
https://www.instagram.com/radiozurnal
https://www.instagram.com/crovltava
https://www.instagram.com/irozhlascz
https://www.instagram.com/radiozurnal_sport/

Twitter/X
https://x.com/CRoDvojka
https://x.com/crojazz
https://x.com/CRoPardubice
https://x.com/CRoPlus
https://x.com/radiodabpraha
https://x.com/RadioPrague
https://x.com/CRo_RadioWave
https://x.com/Radiozurnal1
https://x.com/CRoVltava
https://x.com/iROZHLAScz
https://x.com/radiozurnals

Youtube
https://www.youtube.com/user/CRoDvojka
https://www.youtube.com/user/crojazz
https://www.youtube.com/c/%C4%8Cesk%C3%BDrozhlasPlusko
https://www.youtube.com/c/R%C3%A1dioJuniorRozhlas
https://www.youtube.com/user/RadioPragueCzech
https://www.youtube.com/user/croradiowave
https://www.youtube.com/user/cro1radiozurnal
https://www.youtube.com/user/cro3vltava
https://www.youtube.com/channel/UCudj4wIVJWD-JjF3fAE0yoQ

TikTok
https://www.tiktok.com/@croradiowave
https://www.tiktok.com/@irozhlas

Bluesky
https://bsky.app/profile/irozhlas.cz

Company social media
Facebook: https://www.facebook.com/ceskyrozhlas
X: https://twitter.com/crozhlas
Youtube: https://www.youtube.com/c/%C4%8Cesk%C3%BDrozhlas
Instagram: https://www.instagram.com/ceskyrozhlas
Linkedin: https://www.linkedin.com/company/czech-radio

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Czech Radio Ombudsman
PhDr. Milan Pokorný, Ph.D.
phone: +420 221 551 240
e-mail: ombudsman@rozhlas.cz
website: rozhlas.cz/ombudsman

More details: https://informace.rozhlas.cz/kontakt-7752657

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Český rozhlas
Vinohradská 12
120 00 Prague 2

phone: +420 221 551 111
fax: +420 224 222 223

E-mail: podatelna@rozhlas.cz

Databox ID: rnaadje

Opening hours:
Monday to Thursday 7:00 AM – 3:30 PM
Friday 7:00 AM – 3:00 PM

Helpdesk for the audience: 221 551 313
Questions and comments about the broadcast: info@rozhlas.cz
Questions and comments about the websites: internet@rozhlas.cz

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