Media Outlet ShoTam Media Date of first publication 17/06/2025 Date of Latest Change 11/12/2025

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

Facebook — https://www.facebook.com/shotam.info
Instagram — https://www.instagram.com/sho_tam_
X — https://twitter.com/Sho_Tam_/
Threads — https://www.threads.com/@sho_tam_
YouTube — https://www.youtube.com/@shotam_info
TikTok — https://www.tiktok.com/@shotam.info?lang=uk-UA

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

The staff of the ShoTam Media responsible for content maintain open and transparent communication channels with the public to address queries, concerns, and feedback. Communication is facilitated through multiple means of contact, including:
- Email: A dedicated general email address for inquiries and editorial feedback (shotam.info@gmail.com).
- Social Media: Active engagement on platforms such as Facebook, Instagram, Twitter (X), Threads, YouTube, and TikTok, where audience messages and comments are monitored and responded to promptly.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

ShoTam Media has a dedicated team responsible for audience engagement and customer service. This team manages inquiries, feedback, and concerns received via email, social media, and other communication channels. While there is no separate formal “customer service department,” specific staff members are assigned to ensure timely and professional responses to the public.

Viktoriia Piven, Development and Communications Director — vika.piven@shotam.info
Anastasiia Kozak, Communications Manager — anastasya.kozak@shotam.info
Back to Transparency Report main page