7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
https://www.facebook.com/hazaraexpressnewspk
https://www.linkedin.com/in/sher-afzal-b0468654/
https://www.tiktok.com/@hazaraexpressnewstv?lang=en
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
✅ Email Responses – Public queries sent to editorial or general inquiry emails are addressed promptly.
✅ Social Media Engagement – The outlet actively responds to public concerns and feedback via Facebook, Twitter (X), LinkedIn, and TikTok.
✅ Website Contact Form – Queries submitted through the official website receive responses from the appropriate department.
✅ Editorial Statements & Public Announcements – When needed, official responses or clarifications are published on the website or social media.
✅ Community Forums & Public Discussions – Engages with audiences through online discussions, live Q&A sessions, and comment sections.
✅ Corrections & Updates – If errors or concerns are raised, corrections are issued transparently.
Would you like to refine or expand on any of these communication methods?
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.
Does the Media Outlet have a department or a single person who is responsible for customer service?
YesWhat are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?
📌 Customer Service Representative: Amir Hazarvi
📞 Phone: +92 312 5189099
📧 Email: info@hazaraexpressnews.org
📍 Address: Office No. 206, Khyber Plaza, Thakra Lorry Adda, Mansehra, Khyber Pakhtunkhwa, Pakistan.