The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

15/02/2022

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet The Winnipeg Free Press Legal Entity FP Canadian Newspapers LP Date of first publication 17/06/2021 Date of Latest Change 08/02/2022

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

The public can respond to content via any of our social media accounts, as well as via letters to the editor. We also publish the email addresses of reporters at the end of each story, so that the public can respond directly to stories.

The social media URLs, as outlined in the response to Question 9, are:
Facebook: @winnipegfreepress , https://www.facebook.com/winnipegfreepress/

Twitter: @winnipegnews , https://twitter.com/WinnipegNews

Instagram: @winnipegfreepress , https://www.instagram.com/winnipegfreepress/

TikTok: @winnipegnews , https://www.tiktok.com/@winnipegnews?_d=secCgsIARCbDRgBIAMoARI%2BCjxdRzzv8S9HZST0sdhHGi%2BivQ1VwdXTIH5gz9w7ACTSMM2ZoFJb2HBfDJ%2FHwcTaYnTfyu09qk5LXX0chq8aAA%3D%3D&language=en&sec_uid=MS4wLjABAAAA1I2iGbYXNz_-enJ23P25Wlgy0C9Z2VPrrRnSXZF6XDjZBBwk8gx96sgwWVAfAK37&share_author_id=6857926312809595910&tt_from=sms&u_code=ddld8jcgff456c&user_id=6857926312809595910&utm_campaign=client_share&utm_medium=ios&utm_source=sms&source=h5_m

Linked In: Winnipeg Free Press, https://www.linkedin.com/company/winnipeg-free-press/mycompany/

YoutTube: @WinnipegFreePress , https://www.youtube.com/user/WinnipegFreePress

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Readers can reply to our Tweets or Instagram or Facebook posts; editorial contacts are listed on the masthead in print and on the web site and on social media sites - broadly, our newsroom contact information, including contact information for our editor, is widely available. The public can also simply phone or email - this information is also widely available - for example, reporters' email addresses are published at the bottom of stories on a daily basis.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Audience Development Department; 204 607 7001; fpcirc@freepress.mb.ca

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