The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

09/12/2025

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet NTV Broadcasting LLC Date of first publication 30/09/2024 Date of Latest Change 05/12/2025

14. Internal Accountability

14.1. Dealing with Inaccuracies

There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?

Yes

Do you publish that process?

Yes

What is the URL where it can be seen? Or, where is it seen next to each bit of Content?

This is mentioned in the editorial policy. No serious errors that require correction have been made so far.
Editorial policy 7.4. Complaints, corrections / factual errors
If you receive a phone call from a viewer, follow these instructions. Any complaints and mistakes should not be resolved without certain result. All complaints received from viewers will be replied with great importance and seriousness, and no matter how unreasonable or rude the viewer is, treat them politely and follow the instructions below.
If the call, e-mail, or letter is about legal issues or damages, ask for a formal letter.
Reporters, senior editors and other relevant officials shall not argue with the person who made the complaint and shall inform them that their complaint is noted and forwared to the management team.
If the complaint is about inaccuracy of oral or written information directly related to the news prepared by you, the request for correction shall be immediately reported to the director of the department.
Complaints filed by that person should not be corrected or resolved without consultation with the organization's lawyer, director of the department, and other relevant officials. But if the complainer's complaint is indisputable and the problem is minor, you can tell them that you will fix it. For example: Wrong spelling of surname or first name, etc.
Complaint calls should be reported to the director of the department and should not be involved in any dispute with the complainant. No promises can be made without consultation.
If it is proven that there is an error in important facts, the staff who prepared the news and information will be responsible for correcting the error.
The director of department and the management team will decide how to correct the error.

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?

Yes

Do you have a clear process for assessing and dealing with the claims?

Yes

If you want to publish additional information, please provide it here.

Process is clear according to the Editorial Policy

Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?

Yes

If you want to publish additional information, please provide it here.

But we have not made serious errors that could cause correction so far. If the error is made in the news in social media, we correct the inaccuray on the description field of that news. Hence, the correction could reach ones who shared the inaccuracy in timely manner.

14.2. Publishing Corrections

In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.

Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?

Yes

14.3. Contact and Process for Complaints

A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.

Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?

Yes

If you want to publish additional information, please provide it here.

The process is mentioned in editorial policy

Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)

Yes

Is that information clearly available?

Yes

What is the URL of where this information is available? If it is not on a single page, describe where people can find it.

"The Procedure for Resolving Audience Complaints and Suggestions," which is available online at: https://www.ntv.mn/p/6. And people can jump from to this link https://drive.google.com/drive/folders/1fEJ3hUjB3msg7b8KbydtlM3-G-pVE2MQ

14.4. Internal Process for Complaints

The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.

Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?

Yes

Are they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?

Yes

Is your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?

Yes

14.5. Independence of Ombudsperson

Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.

Does the Media Outlet have an Ombudsperson?

14.6. Powers of Ombudsperson

No answer is needed here because of your answer to the previous question.

Back to Certificate main page