Media Outlet The Lithuanian National Radio and Television (LRT) Legal Entity Lithuanian National Radio and Television (LRT) Date of first publication 05/05/2025 Date of Latest Change 21/05/2025

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

The main social media account for public contact via Messenger is: https://www.facebook.com/LRT.LT/.

Members of the public can contact and communicate with LRT staff via messages on all other social media accounts:
https://www.facebook.com/kulturasulrt/
https://www.facebook.com/LRTOpus
https://www.facebook.com/lrtradijas.radijoprograma/
https://www.facebook.com/LRTKLASIKA/
https://www.facebook.com/radijodokumentika/
https://www.facebook.com/LRTvaikai
https://x.com/LRTenglish
https://www.instagram.com/lrt.lt/
https://www.instagram.com/lrtopus/
https://www.instagram.com/lrt.radijas/
https://www.instagram.com/lrt.kultura/
https://www.instagram.com/lrtvaikai/
https://www.instagram.com/lrtu_insta/
https://www.threads.net/@lrt.lt
https://www.tiktok.com/@lrt.lt
https://www.tiktok.com/@lrtu_tiktok
https://lt.linkedin.com/company/lrt
https://t.me/lrtlt
https://www.youtube.com/user/LRTinklas
https://www.youtube.com/channel/UCAP1c-KiFvR77PAN42PTyLw
https://www.youtube.com/@LRTU


7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

LRT has a special Contact Center where all inquiries, messages, calls, and letters are received. A dedicated Contact Center specialist registers inquiries received in the Contact Center and forwards content-related questions to the appropriate journalists, editors, etc., for them to respond directly, or the Contact Center specialist may respond themselves.

Feedback can also be shared in other ways:
• By post: S. Konarskio St. 49, LT-03123, Vilnius, marking the envelope "Rubrikai BENDRAUKIME" (for the rubric "LET'S COMMUNICATE");
• On LRT's Facebook Messenger account;
• The LRT Administration can be contacted for all LRT related questions at lrt@lrt.lt, + 370 (5) 236 30 00.

The LRT Ethics Inspector (Ombudsperson) can be contacted regarding possible breaches of journalistic ethics by contacts available at: https://apie.lrt.lt/kontaktai/.

LRT responds to all complaints within 14 (fourteen) calendar days from the date of receipt of the request. The responsibility for the content of the response rests with the editor/producer responsible for the work/programme and/or the Head of the Legal and Vindication Division.


7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

LRT has a special Contact Center where all inquiries, messages, calls, and letters are received and processed.

The Contact Center receives queries, concerns, and feedback shared by the members of the public via:
• the online inquiry form: https://apie.lrt.lt/kontaktai/rasykite-mums/;
• Facebook Messenger: https://www.facebook.com/LRT.LT/;
• by post: S. Konarskio g. 49, LT-03123, Vilnius;
• by phone: +370 5 236 30 00;
• by email at lrt@lrt.lt/;
• All contact information is available at https://apie.lrt.lt/kontaktai/.

A dedicated Contact Center specialist registers inquiries received in the Contact Center and forwards content-related questions to the appropriate journalists, editors, etc., for them to respond directly, or the Contact Center specialist may respond themselves.

A presentational video about the LRT Contact Centre:
https://www.lrt.lt/mediateka/irasas/2000393297/uz-kadro-lrt-kontaktu-centras?srsltid=AfmBOoonAfLyxMT6dYlLJ5hg1Sz01h1gOH0WVbIc_YSopuq29Tl9B51N

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