Media Outlet TAFNIED LIMITED Legal Entity TAFNIED LIMITED Date of first publication 21/03/2023 Date of Latest Change 28/03/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

http://bit.ly/3y2dXod
https://tafnied.com/إتصل-بنا/
https://www.facebook.com/tafnied
https://twitter.com/tafnied
https://www.instagram.com/tafnied/
https://www.linkedin.com/company/tafnied/

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

No

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Our methodology for facilitating communication with the public involves multiple channels for receiving questions and inquiries. These channels include:

1-The "Contact Us" section on our website, which enables the public to communicate with us via email or by writing a direct message within the site. Messages sent through this channel are forwarded to the official email of our institution and we respond to them via email. The URL for this section is: https://bit.ly/3IvcfkO.

2- The "Verify with Us" section, which is intended for audience members who send us materials and ask us to verify them. In this case, we verify the materials and announce the results via our website, as well as send the results directly to the person via email. The URL for this section is https://bit.ly/3VNp3av.

3- The "About TAFNIED" section on our website, where we provide professional communication accounts for our work team. Inquiries sent through this channel are answered directly by the relevant team member. The URL for this section is http://bit.ly/3y2dXod.

4- Social media messages sent via Facebook, Twitter, LinkedIn, or Instagram, to which we respond in the same manner.

5- We also provide at the end of each published article a space for the public to report any error in the article, if any, this can be seen through this example: http://bit.ly/3LBXApN

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

https://bit.ly/3IvcfkO
Back to Transparency Report main page