The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

24/02/2025

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet Konde.co Date of first publication 04/02/2025 Date of Latest Change 24/02/2025

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

The public can reach Konde at our social media handles, and our team will respond as soon as possible. The public usually reaches out to us not only through email but also through Instagram and X.

https://www.instagram.com/konde.co/

https://x.com/konde_co

or by email on:

Kondeinstitute@gmail.com

Public can also fill out the form on our website: https://www.konde.co/

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

It depends on the need. If the question is related to the readers' needs, we will respond directly to them. However, if it's a matter to be addressed publicly, such as a correction or a right of reply, we will post it on our website.
We usually communicate with the public regarding content through the phone number +62 895365266771 and the email kondeinstitute@gmail.com. In the editorial team, there will be a managing editor responsible for reviewing public submissions regarding content. We will respond as needed, ranging from answering questions to providing right of reply concerning news coverage

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

kondeinstitute@gmail.com

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