14. Internal Accountability
14.1. Dealing with Inaccuracies
There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?
YesDo you publish that process?
YesWhat is the URL where it can be seen? Or, where is it seen next to each bit of Content?
Yes, our Media Outlet provides a dedicated email and online form for the public to report potential errors. All reports are logged, verified by our editorial team, and corrections are published promptly with documentation of the action taken.
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?
YesDo you have a clear process for assessing and dealing with the claims?
YesIf you want to publish additional information, please provide it here.
Received and logged by the responsible editor in our internal system.
Initially assessed to determine the nature, urgency, and potential impact of the reported error.
Verified through consultation with journalists, sources, and original documentation.
Reviewed to decide whether a correction, clarification, or no action is required, with reasons fully documented.
Implemented according to our editorial policies, including publishing corrections or clarifications if necessary.
Audited periodically to improve the efficiency and transparency of the process.
This ensures that all internal reports are handled systematically, transparently, and with accountability.
Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?
YesIf you want to publish additional information, please provide it here.
Yes, our Media Outlet has a systematic editorial structure in place to ensure that any inaccuracies in content are corrected promptly and transparently. Key elements include:
Designated Editorial Roles:
Specific editors are responsible for monitoring content accuracy and reviewing reported errors.
Internal Reporting Channels:
Both the public and staff can report potential inaccuracies via dedicated email, contact forms, or internal systems.
Verification and Review Process:
All reported inaccuracies are assessed, verified with sources and documentation, and reviewed by the responsible editorial team.
Correction Implementation:
Corrections or clarifications are published as soon as possible, with clear documentation and communication to the audience where appropriate.
Oversight and Audit:
Periodic audits ensure that the correction process is followed consistently and that lessons are learned for future reporting.
This structured approach guarantees accountability, maintains public trust, and reinforces the integrity of our content.
14.2. Publishing Corrections
In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.
Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?
Yes14.3. Contact and Process for Complaints
A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.
Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?
YesIf you want to publish additional information, please provide it here.
Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)
YesIs that information clearly available?
YesWhat is the URL of where this information is available? If it is not on a single page, describe where people can find it.
Yes, our Media Outlet has a clear process for the public to raise concerns regarding potential breaches of journalism principles or Editorial Guidelines.
Submission Channels: Concerns can be sent via email to info@voxnews.al
or by calling our dedicated phone number.
Acknowledgment: All submissions are acknowledged promptly, so the complainant knows their concern is being reviewed.
Assessment: The editorial team evaluates each complaint, verifying facts and reviewing content against our journalism principles and Editorial Guidelines.
Response and Action: If necessary, corrections, clarifications, or statements are published, and the complainant is informed of the outcome.
Documentation: All complaints and actions taken are logged to ensure transparency and accountability
14.4. Internal Process for Complaints
The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.
Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?
YesAre they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?
YesIs your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?
Yes14.5. Independence of Ombudsperson
Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.
Does the Media Outlet have an Ombudsperson?
YesIs the Ombudsperson appointed by the Media Outlet?
YesIs there a transparent process for their appointment and is their independence protected?
YesIf you want to publish additional information, please provide it here.
Role/Responsibilities:
Reviews complaints from the public regarding potential breaches of editorial standards.
Monitors content for fairness, accuracy, and adherence to ethical guidelines.
Provides recommendations for corrections, clarifications, or improvements in editorial practices.
Contact: Complaints or concerns can be directed to the Ombudsperson via info@voxnews.al
or through our Contact Page
14.6. Powers of Ombudsperson
Where a Media Outlet's internal accountability mechanism takes the form of an internal or external ombudsperson or equivalent, it should take steps to ensure that this person has powers to remedy any breaches of its Editorial Guidelines, provide redress to affected parties, deter future guidelines' breaches and provide an opportunity for its decisions to be appealed or reviewed.